Refunds, Returns & Order Claims Policy

Last Updated: July 4, 2026

At Letty’s Unique Boutique LLC (“LUB,” “we,” “us,” or “our”), we want customers to understand our return and claim procedures before making a purchase.

This policy applies to purchases made through our website unless a different policy is expressly disclosed for a particular transaction, product, live sale, social-media sale, promotion, or purchasing arrangement.

This policy should be read together with our Terms of Service, Legal Notice, Shipping Policy, Rules & Policies, and any other terms applicable to the transaction.

Nothing in this policy is intended to limit, disclaim, or waive any consumer right or remedy that cannot lawfully be limited, disclaimed, or waived.

1. All Sales Are Final

Except as expressly provided in this policy or required by applicable law, all sales are final.

We generally do not accept returns, refunds, or exchanges for:

• Change of mind;
• Buyer’s remorse;
• Personal preference;
• Ordering the wrong item, size, color, shade, scent, or quantity;
• Dislike of a fragrance, color, texture, formula, style, or product;
• Products that do not meet subjective expectations;
• Duplicate or accidental purchases not reported before fulfillment;
• Items no longer wanted after purchase; or
• Other reasons unrelated to a qualifying product or fulfillment issue.

Customers are encouraged to review product information carefully and contact us with questions before purchasing.

2. Eligible Product or Fulfillment Issues

A customer may request review of an order when an item received is:

• Materially defective upon receipt;
• Incorrectly fulfilled by Letty’s Unique Boutique LLC;
• Materially different from the item ordered;
• Missing from a delivered package;
• Materially damaged in transit;
• Materially misrepresented in the applicable product listing; or
• Subject to another right or remedy available under applicable law.

Eligibility for a refund, replacement, store credit, exchange, or other resolution depends on the circumstances, available evidence, product condition, applicable policies, and applicable law.

Submitting a claim does not automatically guarantee a particular resolution.

3. Reporting Deadlines

Customers should inspect their orders promptly upon delivery.

Claims involving defective, incorrect, materially misrepresented, or materially damaged items should generally be reported within 14 calendar days of confirmed delivery.

Claims involving items allegedly missing from inside a delivered package should be reported within 72 hours of confirmed delivery whenever reasonably possible.

These reporting periods help us investigate claims while packaging records, shipment information, inventory records, and other evidence remain available.

Failure to report an issue within the stated timeframe may affect our ability to investigate or resolve the claim. However, nothing in this policy eliminates any right or remedy that cannot lawfully be limited by a contractual reporting period.

4. Condition of Items Submitted for Return

Unless the nature of the claimed defect or issue reasonably requires otherwise, an item approved for return must generally:

• Be in substantially the same condition as received;
• Not show use beyond what was reasonably necessary to identify or document the reported issue;
• Include original packaging when reasonably available; and
• Include any components, accessories, or materials originally provided with the item.

An item will not be denied solely because opening the package was reasonably necessary to discover a concealed defect, incorrect item, or other qualifying issue.

For hygiene-sensitive products, cosmetics, fragrances, personal-care items, and similar merchandise, additional restrictions may apply where permitted by law.

5. Supporting Documentation

To investigate a return request or order claim, we may reasonably request supporting information relevant to the issue.

Depending on the circumstances, requested documentation may include:

• Photographs of the item;
• Photographs of the outer shipping package;
• Photographs of the shipping label;
• Photographs of internal packaging materials;
• Photographs of damage, leakage, defects, or discrepancies;
• Photographs of manufacturer packaging, labels, batch codes, or identifying marks;
• Video evidence, when available;
• An unboxing video, when available or when reasonably relevant to the claim;
• Carrier information;
• Order information; or
• Other information reasonably necessary to investigate the matter.

Customers should preserve the product, packaging, shipping materials, and labels until the claim has been reviewed.

Failure to provide reasonably requested information may affect our ability to investigate or resolve a claim.

Claims will be reviewed based on the available evidence, our internal records, applicable policies, the circumstances of the transaction, and applicable law.

6. Missing Items From a Delivered Package

Letty’s Unique Boutique LLC uses packing, inventory, and order-verification procedures intended to reduce fulfillment errors.

A claim that one or more items were missing from inside a delivered package should be reported within 72 hours of confirmed delivery whenever reasonably possible.

Customers may be asked to provide:

• Photographs of the outer package;
• Photographs of all shipping labels;
• Photographs of the package as received;
• Photographs of all contents received;
• Photographs of internal packing materials;
• An unboxing video, if available;
• Information regarding package damage or evidence of tampering; or
• Other relevant documentation.

An unboxing video is strongly encouraged because it may provide valuable evidence when investigating a missing-item claim. However, the absence of an unboxing video does not automatically determine the outcome of every claim.

We may also review:

• Internal packing records;
• Order records;
• Inventory records;
• Package weight information when available;
• Shipping documentation;
• Internal photographs or video when available;
• Staff verification records; and
• Other relevant evidence.

Claims are evaluated based on the totality of reasonably available information.

Knowingly false, misleading, fabricated, altered, or fraudulent claims may be denied and may result in restrictions on future purchases or other appropriate action consistent with our policies and applicable law.

7. Packages Marked Delivered but Not Received

A carrier’s “delivered” scan does not automatically resolve every delivery dispute.

If tracking shows a package as delivered but the customer cannot locate it, the customer should promptly:

• Check the delivery location and surrounding area;
• Check with household members or other authorized recipients;
• Check with neighbors when appropriate;
• Check with apartment, community, mailroom, front-desk, or property personnel when applicable; and
• Contact the shipping carrier when appropriate.

Customers should also contact Letty’s Unique Boutique LLC promptly so the matter can be reviewed under our Shipping Policy.

Delivery disputes may be reviewed using tracking information, carrier records, address information, delivery scans, available photographs, customer-provided information, and other relevant evidence.

Resolution depends on the circumstances, applicable carrier procedures, our Shipping Policy, and applicable law.

8. Shipping Damage, Loss, Theft & Carrier Issues

Shipping carriers are independent third parties, and some delays or delivery problems may occur outside our reasonable control.

However, transfer of a package to a carrier does not automatically eliminate every responsibility or customer remedy that may apply.

Customers should promptly report materially damaged shipments, lost-package concerns, suspected theft, misdelivery, or other significant delivery issues in accordance with our Shipping Policy.

We may request reasonable documentation and may require customer cooperation with carrier investigations, insurance claims, affidavits, or other claim procedures when applicable.

The appropriate resolution will depend on the circumstances, available evidence, carrier procedures, applicable policies, and applicable law.

9. Product Authenticity, Identity & Material Misrepresentation Concerns

Letty’s Unique Boutique LLC does not knowingly offer counterfeit merchandise for sale.

Our product sourcing practices, reliance on third-party supplier representations, third-party brand references, and authenticity-review procedures are described more fully in our Legal Notice.

A customer who has a good-faith concern that a purchased product may be counterfeit, materially misidentified, or materially misrepresented should contact us promptly and provide available supporting information.

Depending on the circumstances, we may request:

• Photographs of the product and packaging;
• Photographs of labels, markings, batch codes, serial information, or other identifiers;
• A description of the specific concern;
• Information supporting the concern; or
• Other documentation reasonably relevant to the review.

We may review sourcing records, transaction records, supplier information, product information, and other relevant evidence.

A good-faith authenticity or material-misrepresentation concern will not be automatically denied merely because the customer lacked an unboxing video or initially relied on information presented in the product listing.

At the same time, subjective suspicion, personal assumption, packaging variation, unfamiliarity with a product, or unsupported speculation does not automatically establish that a product is counterfeit, defective, or materially misrepresented.

Claims will be reviewed in good faith based on the available information, circumstances, applicable policies, and applicable law.

10. Non-Eligible Return Reasons

Except where otherwise required by applicable law or expressly provided in this policy, the following generally do not qualify for a return, refund, or exchange:

• Normal wear and tear;
• Damage caused after delivery by misuse, improper handling, accident, neglect, unauthorized modification, or failure to follow instructions;
• Change of mind or buyer’s remorse;
• Personal dislike of color, shade, scent, texture, style, fit, appearance, or performance;
• Subjective expectations not based on a specific representation made in the applicable product listing;
• Minor packaging variations that do not materially affect the product;
• Manufacturer packaging changes;
• Minor cosmetic imperfections that do not materially affect intended use;
• Differences caused by screen settings, lighting, photography, or reasonable manufacturing variation;
• Products damaged through improper storage after delivery; or
• Other conditions that do not constitute a qualifying issue under this policy or applicable law.

Nothing in this section excludes a claim based on a material defect, incorrect fulfillment, material misrepresentation, or another right that cannot lawfully be waived.

11. Product-Specific Conditions

Certain products, including liquids, fragrances, cosmetics, aerosols, pressurized containers, and other packaged goods, may experience minor transit-related conditions.

Depending on the product and circumstances, minor conditions may include:

• Small amounts of residue;
• Minor external packaging wear;
• Slight box dents or creasing;
• Minor condensation;
• Small cosmetic imperfections;
• Minor shifting of contents; or
• Other non-material transit effects.

Such minor conditions do not automatically constitute a defect when they do not materially affect the product’s identity, safety, quantity, or reasonably intended use.

Material leakage, significant loss of product, substantial damage, unsafe conditions, or other significant issues should be reported promptly and will be reviewed based on the circumstances.

12. Cosmetics, Beauty Products & Personal-Care Items

Due to hygiene and safety considerations, opened or used cosmetics, beauty products, personal-care items, fragrances, skincare products, haircare products, and similar merchandise are generally not eligible for return based solely on preference, change of mind, scent preference, shade preference, or subjective expectations.

This restriction does not eliminate review of a qualifying claim involving an incorrect item, material defect, material misrepresentation, significant shipping damage, or another right available under applicable law.

13. Return Authorization Required

All returns require prior authorization from Letty’s Unique Boutique LLC.

To request review of a return or claim, contact:

returns@lettysuniqueboutique.com

Customers should include:

• Order number;
• Name associated with the order;
• Description of the issue; and
• Requested photographs, video, or other supporting information when applicable.

Unauthorized returns may be refused, delayed, or returned to the sender where permitted by law.

Do not mail a product back before receiving return instructions.

14. Approved Return Instructions

If a physical return is approved, the customer will receive instructions regarding how and where to send the item.

Approved returns may be directed to:

Letty’s Unique Boutique LLC
28453 Winchester Rd, Unit 234
Winchester, CA 92596

The authorization of a return does not necessarily guarantee a refund before the returned item is received and reviewed.

Customers should retain proof of return shipment.

15. Return Shipping Costs

For approved returns involving a verified fulfillment error by Letty’s Unique Boutique LLC, a materially defective item, or another qualifying issue for which we are responsible, return-shipping responsibility will be determined based on the circumstances, applicable policy, and applicable law.

For any discretionary return accepted as an exception to our final-sale policy, the customer may be responsible for return shipping costs unless otherwise agreed in writing.

Any return-shipping deduction or charge will be handled as disclosed and as permitted by applicable law.

16. Available Resolutions

Depending on the circumstances and subject to applicable law, an approved claim may result in one or more of the following:

• Replacement of the affected item;
• Refund to the original payment method;
• Store credit, when accepted by the customer or otherwise permitted;
• Exchange, when available and appropriate;
• Partial refund where appropriate to the issue; or
• Another reasonable resolution.

The appropriate resolution will depend on the nature of the issue, product availability, available evidence, applicable policies, and applicable law.

Nothing in this policy gives Letty’s Unique Boutique LLC unlimited discretion to deny a valid legal right or remedy.

17. Refund Processing

When a refund is approved, it will generally be initiated to the original payment method within 10 business days after the applicable review is completed or the returned item is received and inspected, as appropriate.

After a refund is initiated, additional processing time may be required by the customer’s bank, card issuer, payment processor, or other financial institution.

We do not control third-party financial-institution processing times.

18. Fraudulent or Abusive Claims

We reserve the right to investigate claims that appear materially inconsistent, altered, fabricated, duplicative, abusive, or fraudulent.

Knowingly false or fraudulent claims may result in:

• Denial of the fraudulent claim;
• Restriction of future purchases;
• Cancellation of future orders where permitted;
• Preservation of relevant records;
• Reporting to payment processors, carriers, insurers, platforms, or appropriate authorities when legally appropriate; or
• Other lawful action.

This section does not apply merely because a customer raises a good-faith complaint, return request, authenticity concern, or legally protected claim.

19. Policy Relationship

This Refunds, Returns & Order Claims Policy should be read together with our:

• Terms of Service;
• Legal Notice;
• Shipping Policy;
• Rules & Policies; and
• Any specifically disclosed terms applicable to the transaction.

Where a more specific policy governs a particular issue, that policy may apply to the extent permitted by law.

20. Contact Information

Letty’s Unique Boutique LLC

Returns: returns@lettysuniqueboutique.com

Support: support@lettysuniqueboutique.com

Website: LettysUniqueBoutique.com