Shipping policy

Shipping & Delivery Policy

Last Updated: September 7, 2026

This Shipping & Delivery Policy applies to orders fulfilled by Letty's Unique Boutique LLC ("LUB," "we," "us," or "our").

This policy should be read together with our Terms of Service, Legal Notice, Refunds, Returns & Order Claims Policy, Rules & Policies, and any other terms applicable to the transaction.

Nothing in this policy is intended to limit, disclaim, or waive any consumer right or remedy that cannot lawfully be limited, disclaimed, or waived.

1. Order Processing & Estimated Delivery Timeframes

Orders are generally processed and shipped after full payment has been received and successfully verified.

Our typical order processing time is 1–3 business days unless otherwise stated for a particular product, promotion, sale, or circumstance.

After shipment, estimated carrier delivery time is generally 3–7 business days, depending on the carrier, service level, destination, weather, holidays, service interruptions, and other circumstances.

Shipping carriers may include USPS, UPS, or other available providers selected based on the order and shipping requirements.

Unless expressly guaranteed in writing, processing and delivery timeframes are estimates only and are not guaranteed delivery dates.

If we become unable to ship an order within an applicable promised timeframe, the matter will be handled in accordance with applicable law, including any required notice, delay-consent, cancellation, or refund procedures.

2. Business Days

For purposes of this policy, "business days" generally exclude Saturdays, Sundays, and federal holidays unless otherwise stated.

Orders placed after normal processing hours, on weekends, or holidays may begin processing on the next applicable business day.

3. Shipping Platform & Carriers

Letty's Unique Boutique LLC generally purchases and manages shipping labels through Pirate Ship.

Depending on the shipment, available service, destination, package characteristics, and operational considerations, carriers may include USPS, UPS, or other available shipping providers.

The use of any shipping platform or carrier does not guarantee a specific delivery date, service outcome, claim result, or coverage determination.

Shipping carriers operate independently and maintain their own terms, conditions, exclusions, restrictions, and claim procedures.

4. Tracking Information

Tracking information will generally be provided after an order has been processed for shipment.

Customers may receive tracking information through email, Shopify notifications, or another applicable communication method associated with the order.

Customers are responsible for providing accurate contact information and monitoring tracking updates.

Tracking information may not update immediately after a shipping label has been created or after a package has been transferred to the carrier. Carrier scanning delays are outside of our reasonable control.

A shipping notification does not necessarily mean the carrier has physically accepted or scanned the package at that exact moment.

5. Shipping Rates

Unless otherwise stated at checkout or for a specific order, shipping charges are based on the merchandise subtotal before shipping and applicable taxes.

Regular U.S. Shipping

  • $0.00–$19.99: $6.75
  • $20.00–$24.99: $9.75
  • $25.00–$99.99: $12.75
  • $100.00–$249.99: $15.75
  • $250.00 and above: FREE Standard Shipping

Applicable shipping charges are displayed during checkout before your order is completed.

6. California Shipping

Orders shipping to California are charged a flat shipping rate of $7.75, regardless of order subtotal.

If another shipping promotion or rate is specifically offered during checkout, the displayed rate for that transaction will apply.

Oversized, heavy, fragile, unusually large, or multi-box shipments may still require additional shipping charges as outlined below.

7. Guam, Puerto Rico & Military Addresses

Orders shipping to:

  • Guam
  • Puerto Rico
  • Armed Forces Americas (AA)
  • Armed Forces Europe (AE)
  • Armed Forces Pacific (AP)

will use the following shipping rates:

  • $0.00–$19.99: $7.95
  • $20.00–$24.99: $10.95
  • $25.00–$99.99: $13.95
  • $100.00–$249.99: $16.95
  • $250.00 and above: FREE Standard Shipping

These rates reflect the additional shipping costs associated with these destinations.

8. Oversized, Heavy, Large, Fragile & Multi-Box Orders

Our standard flat-rate shipping applies to most orders.

However, oversized, unusually heavy, fragile, unusually large, or multi-box shipments may require an adjusted shipping charge.

If additional shipping charges are required after an order has been reviewed, we'll contact the customer before imposing any additional charges or shipping the order.

Customers will have the option to:

  • Pay the additional shipping charge;
  • Modify the order where feasible;
  • Use another available shipping arrangement; or
  • Cancel affected unshipped items when appropriate.

No additional shipping charge will be imposed without first notifying the customer.

 

9. Address Responsibility

Customers are responsible for providing complete and accurate shipping information at the time of purchase.

Please verify your shipping information before placing your order, including:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number (if applicable)
  • City
  • State
  • ZIP Code
  • Any other information necessary for successful delivery

Letty's Unique Boutique LLC is not responsible for delays, returned packages, or delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If an address correction is requested before shipment, we'll make every reasonable effort to update it. However, once an order has entered processing or has shipped, we cannot guarantee that changes can be made.

10. Returned-to-Sender Packages

Packages may be returned to us for reasons including:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Refused deliveries
  • Unclaimed packages
  • Carrier access issues
  • Other delivery-related problems

If a package is returned, we'll review the circumstances and contact the customer when appropriate.

If the return resulted from incorrect shipping information, refusal of delivery, failure to claim the package, or another customer-related issue, additional shipping charges must be paid before the package can be reshipped.

Original shipping charges are non-refundable once shipping services have been performed, unless otherwise required by law.

11. Online Order Fulfillment & Add-On Policy

To ensure timely fulfillment of website orders, Letty's Unique Boutique LLC generally cannot hold website orders for more than three (3) days from the date of purchase.

Customers wishing to combine website purchases with LIVE Sale or Photo Sale purchases must ensure that any additional balances are paid in full within the same three-day period and before the original order enters final fulfillment.

Combining orders is not guaranteed and depends on:

  • Fulfillment status
  • Package size and capacity
  • Operational feasibility
  • Shipping carrier requirements
  • Other operational considerations

If additional items are not paid within the applicable timeframe, Letty's Unique Boutique LLC may:

  • Remove or cancel unpaid items;
  • Proceed with shipment of the original order;
  • Ship purchases separately; or
  • Take another reasonable action based on the circumstances.

If separate shipments are required, additional shipping charges may apply.

12. Carrier Transfer & Tracking Delays

Once your package has been transferred to the shipping carrier, transportation and delivery are handled by an independent third party.

Carrier delays, missed scans, routing issues, weather events, service interruptions, and other transportation-related delays are outside of our reasonable control.

Although we are not responsible for delays caused solely by the shipping carrier, we are always happy to assist customers with locating shipments, reviewing tracking information, and helping coordinate with the carrier whenever possible.

If you're experiencing a significant shipping delay, please contact us so we can review the situation with you.

13. Included Shipping Protection

Unless otherwise stated, most shipments include up to $100.00 in shipping protection or carrier-provided coverage at no additional charge.

Coverage is subject to the terms, conditions, exclusions, documentation requirements, eligibility rules, and claim procedures established by the applicable carrier or shipping protection provider.

Coverage does not guarantee claim approval or reimbursement.

Customers may be asked to provide reasonable documentation to assist with shipping claims.

14. Additional Shipping Protection

Additional shipping protection may be available upon request for an additional charge.

Requests for additional protection must be made before the shipment is processed and are subject to carrier availability, coverage limits, exclusions, and applicable terms.

Additional protection is not effective unless confirmed before the shipment is transferred to the carrier.

15. Lost Packages

If your package appears to be lost in transit, please contact Letty's Unique Boutique LLC as soon as possible.

Depending on the circumstances, we may:

  • Review tracking information;
  • Contact or coordinate with the shipping carrier;
  • Review shipping records;
  • Request additional information or documentation;
  • Submit or assist with a shipping protection or carrier claim when appropriate; or
  • Take other reasonable steps to help resolve the issue.

The appropriate resolution will depend on the circumstances, available evidence, carrier procedures, shipping protection coverage, and applicable law.

Customers may be required to cooperate with carrier investigations or shipping claim procedures.

16. Packages Marked Delivered but Not Received

If tracking shows your package as Delivered but you cannot locate it, please:

  • Check around your delivery location;
  • Check with household members;
  • Check with neighbors when appropriate;
  • Check with your apartment office, mailroom, or property manager if applicable; and
  • Contact the shipping carrier.

Please also notify Letty's Unique Boutique LLC so we can review the shipment with you.

Delivery concerns may be reviewed using:

  • Tracking records;
  • Carrier information;
  • Delivery scans;
  • Delivery photographs (when available);
  • Shipping address information;
  • Customer-provided information; and
  • Carrier investigation results.

A carrier "Delivered" scan may be considered during the review but does not automatically determine the outcome of every claim.

17. Damaged Packages & Products

Please inspect your package promptly upon delivery.

Shipping damage should be reported as soon as possible in accordance with our Refunds, Returns & Order Claims Policy.

To assist with a claim, we may request:

  • Photographs of the outside shipping box;
  • Photographs of the shipping label;
  • Photographs of the internal packaging;
  • Photographs or video of the damaged item(s);
  • Retention of all packaging materials;
  • Carrier documentation; or
  • Any other information reasonably necessary to investigate the claim.

Please do not discard damaged merchandise, packaging, shipping boxes, or labels until your claim has been reviewed or you're instructed that they are no longer needed.

Minor dents, creases, or cosmetic wear to the shipping box alone do not necessarily indicate product damage.

18. Theft & Suspected Package Theft

If you believe your package was stolen after delivery, please contact Letty's Unique Boutique LLC as soon as possible.

Depending on the circumstances, we may ask you to:

  • Contact the shipping carrier;
  • Check with neighbors or household members;
  • Contact your apartment office or property manager;
  • Review available security footage;
  • File a carrier or shipping protection claim;
  • File a police report when appropriate; or
  • Provide additional supporting documentation.

Each situation will be reviewed individually based on the available evidence, carrier information, applicable shipping protection, and the circumstances of the claim.

19. Carrier & Shipping Protection Claims

Depending on the carrier, shipping service, and type of claim, the claim may need to be initiated by Letty's Unique Boutique LLC, by the customer, or through cooperation between both parties.

Customers agree to provide reasonable cooperation and documentation necessary to process legitimate shipping claims.

Documentation may include:

  • Photographs;
  • Packaging materials;
  • Proof of value;
  • Order information;
  • Written statements;
  • Carrier communications;
  • Police reports when appropriate;
  • Claim forms; or
  • Other documentation required by the carrier or shipping protection provider.

We will work with our customers whenever possible to help facilitate legitimate shipping claims.

20. Claim Deadlines

Shipping carriers and shipping protection providers may have strict claim filing deadlines.

Customers should report any loss, damage, theft, missing package, or delivery concern to Letty's Unique Boutique LLC as soon as reasonably possible after discovering the issue.

Delays in reporting may affect our ability to investigate or submit claims within the applicable filing deadlines.

Nothing in this section limits any rights or remedies provided under applicable law.

21. Split Shipments

In some situations, an order may be shipped in more than one package.

Split shipments may occur due to:

  • Package size or weight;
  • Product characteristics;
  • Carrier requirements;
  • Fulfillment logistics;
  • Add-on purchases;
  • Separate transaction timing; or
  • Other reasonable operational needs.

If an order ships in multiple packages, customers may receive separate tracking numbers for each shipment.

When additional shipping charges are required because of a customer-requested add-on, separate transaction, or other disclosed circumstance, the customer will be notified before any additional charges are applied.

22. Force Majeure & Events Beyond Our Control

Shipping and fulfillment may occasionally be affected by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather;
  • Natural disasters;
  • Wildfires;
  • Floods;
  • Earthquakes;
  • Government actions;
  • Public emergencies;
  • Labor disruptions;
  • Carrier service interruptions;
  • Transportation disruptions;
  • Power or technology outages;
  • Civil disturbances; or
  • Other comparable events.

To the extent permitted by applicable law, Letty's Unique Boutique LLC is not responsible for delays caused solely by these events.

Nothing in this section limits any notice, cancellation, refund, or other obligation required by applicable law.

23. Shipping Rate Changes

Shipping rates may change from time to time due to changes in carrier pricing, fuel surcharges, operational costs, or other shipping-related expenses.

Updated shipping rates will apply to future purchases and will be reflected during checkout or otherwise communicated at the time of purchase.

Shipping rate changes will not be applied retroactively to completed transactions unless separately authorized by the customer or otherwise permitted by applicable law.

24. Relationship to Other Policies

This Shipping & Delivery Policy should be read together with our:

  • Terms of Service;
  • Legal Notice;
  • Refunds, Returns & Order Claims Policy;
  • Rules & Policies; and
  • Any other terms specifically disclosed for a particular transaction.

Where another policy more specifically addresses a particular issue, that policy will govern to the extent permitted by applicable law.

25. Contact Information

Letty's Unique Boutique LLC

Website:
https://www.LettysUniqueBoutique.com

Customer Support:
support@lettysuniqueboutique.com

Returns & Order Claims:
returns@lettysuniqueboutique.com

If you have any questions regarding shipping, tracking, or delivery, please don't hesitate to contact us. We're always happy to help!