Shipping & Delivery Policy

Last Updated: July 4, 2026

This Shipping & Delivery Policy applies to orders fulfilled by Letty’s Unique Boutique LLC (“LUB,” “we,” “us,” or “our”).

This policy should be read together with our Terms of Service, Legal Notice, Refunds, Returns & Order Claims Policy, Rules & Policies, and any other terms applicable to the transaction.

Nothing in this policy is intended to limit, disclaim, or waive any consumer right or remedy that cannot lawfully be limited, disclaimed, or waived.

1. Order Processing & Estimated Delivery Timeframes

Orders are generally processed and shipped after full payment has been received and successfully verified.

Our typical order processing time is 1–3 business days unless otherwise stated for a particular product, order, promotion, sale, or circumstance.

After shipment, estimated carrier delivery time is generally 3–7 business days, depending on the carrier, service level, destination, weather, holidays, service interruptions, and other circumstances.

Shipping carriers may include USPS, UPS, or other available providers selected based on the order and shipping requirements.

Unless expressly guaranteed in writing, processing and delivery timeframes are estimates and are not guaranteed delivery dates.

If we become unable to ship an order within an applicable promised timeframe, the matter will be handled in accordance with applicable law, including any required notice, delay-consent, cancellation, or refund procedures.

2. Business Days

For purposes of this policy, “business days” generally exclude Saturdays, Sundays, and federal holidays unless otherwise stated.

Orders placed after normal processing hours, on weekends, or on holidays may begin processing on the next applicable business day.

3. Shipping Platform & Carriers

Letty’s Unique Boutique LLC generally purchases and manages shipping labels through Pirate Ship, a third-party shipping platform.

Depending on the shipment, available service, destination, package characteristics, and other operational considerations, carriers may include USPS, UPS, or other available shipping providers.

The use of a particular shipping platform or carrier does not guarantee a specific delivery date, service outcome, claim result, or coverage determination.

Shipping carriers and related service providers operate independently and may maintain their own terms, conditions, exclusions, restrictions, and claim procedures.

4. Tracking Information

Tracking information will generally be provided after an order has been processed for shipment and tracking becomes available.

Customers may receive tracking information through the contact method associated with the order, including email, Shopify notification, or another applicable order communication method.

Customers are responsible for providing accurate contact information and are encouraged to monitor tracking updates after shipment.

Tracking information may not update immediately after a shipping label is created or after a package is transferred to the carrier. Carrier scanning and tracking delays may occur outside our reasonable control.

A shipping-label notification does not necessarily mean that the carrier has physically accepted or scanned the package at that exact time.

5. Shipping Rates

Unless otherwise stated at checkout or for a specific order, our standard shipping rates are calculated based on the order subtotal before shipping and applicable taxes:

• $0.00–$19.99: $7.95
• $20.00–$24.99: $10.95
• $25.00–$99.99: $13.95
• $100.00–$249.99: $16.95
• $250.00 and above: Free standard shipping

Applicable shipping charges are presented as part of the transaction before the order is completed.

6. California Shipping Rate

Unless otherwise stated at checkout or for a specific order, eligible orders shipped to addresses within California are charged a flat shipping rate of $8.75, regardless of order subtotal.

If an order qualifies for a different expressly disclosed shipping promotion or rate, the applicable rate displayed or confirmed for that transaction will govern.

Oversized, heavy, unusually large, multi-box, or otherwise exceptional shipments may be subject to the additional-shipping provisions described below.

7. Oversized, Heavy, Large or Multi-Box Orders

Our standard and flat-rate shipping charges apply to most ordinary orders.

Oversized, heavy, unusually large, multi-box, or otherwise exceptional orders may require an adjusted shipping charge.

If additional shipping charges are required after an order is reviewed, we will contact the customer before imposing the additional charge or shipping the affected order.

The customer will be informed of the additional amount and any available options, which may include:

• Paying the additional shipping charge;
• Modifying the order where feasible;
• Using another available shipping arrangement; or
• Canceling affected unshipped items when appropriate and permitted.

No undisclosed mandatory additional shipping charge will be imposed without appropriate notice.

8. Address Responsibility

Customers are responsible for providing complete and accurate shipping information at the time of purchase.

Customers should carefully review:

• Recipient name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State;
• ZIP Code; and
• Other delivery information necessary for successful shipment.

Letty’s Unique Boutique LLC is not responsible for delays, returns, or delivery problems caused solely by incorrect, incomplete, or outdated shipping information supplied by the customer, to the extent permitted by applicable law.

If an address error is reported before shipment, we will make reasonable efforts to correct it when operationally possible. We cannot guarantee that an address can be changed after processing or fulfillment has begun.

9. Returned-to-Sender Packages

Packages may be returned to sender because of:

• Incorrect or incomplete addresses;
• Failed delivery attempts;
• Refused delivery;
• Unclaimed packages;
• Carrier access issues; or
• Other delivery problems.

If a package is returned to us, we will review the circumstances and contact the customer when appropriate.

When the return results from incorrect or incomplete information supplied by the customer, refusal of delivery, failure to claim the package, or another customer-caused issue, additional shipping charges may be required before reshipment.

Original shipping charges are generally nonrefundable when the shipping service was performed, except where otherwise required by applicable law or appropriate based on the circumstances.

10. Online Order Fulfillment & Add-On Policy

To maintain timely website-order processing, Letty’s Unique Boutique LLC generally does not hold online orders for more than three (3) days from the date of purchase for the purpose of adding additional merchandise.

Customers who wish to combine additional purchases with an existing online order—including eligible items claimed during live sales or photo sales—must ensure that all applicable additional balances are paid in full within the same three-day period and before the original order enters final fulfillment.

Combining orders is not guaranteed and depends on fulfillment status, operational feasibility, package capacity, and other relevant circumstances.

If additional items are not paid within the applicable timeframe, or if the original order can no longer reasonably be held or combined, we may:

• Remove or cancel unpaid additional items;
• Proceed with fulfillment of the paid order;
• Fulfill purchases separately; or
• Take another reasonable action consistent with the applicable transaction terms.

If separate fulfillment requires additional shipping charges, those charges will be disclosed as applicable before being imposed.

11. Carrier Transfer & Tracking Delays

Once a package is transferred to a shipping carrier, transportation and delivery are performed by an independent third party.

Carrier delays, missed scans, tracking interruptions, routing errors, weather disruptions, and other carrier-related events may occur outside our reasonable control.

Letty’s Unique Boutique LLC is not responsible for delays caused solely by independent carrier operations or other circumstances outside our reasonable control, to the extent permitted by applicable law.

However, transfer of a package to a carrier does not automatically eliminate every responsibility, obligation, or customer remedy that may apply.

Customers should promptly contact us regarding significant shipping or delivery concerns so the matter can be reviewed under this policy and our Refunds, Returns & Order Claims Policy.

12. Included Shipping Protection or Carrier Coverage

Unless otherwise stated, shipments purchased through our shipping platform include up to $100 in shipping protection or carrier-provided coverage at no additional charge, subject to the terms, conditions, exclusions, eligibility requirements, and claim procedures applicable to the selected carrier, shipping service, and coverage provider.

Coverage availability and claim eligibility may vary depending on the carrier, service level, destination, product type, shipment circumstances, and other applicable requirements.

Shipping protection or carrier-provided coverage does not guarantee automatic approval or payment of a claim. Claims remain subject to applicable documentation requirements, exclusions, investigation procedures, filing deadlines, and coverage terms.

Customers agree to provide reasonable cooperation and documentation when needed for a legitimate shipping claim.

13. Additional Shipping Protection

Additional shipping protection may be available upon request for an additional charge.

Requests for additional protection must be made before shipment and are subject to operational availability, carrier or provider eligibility, coverage limits, exclusions, and applicable terms.

Additional protection is not effective unless confirmed and obtained before the shipment is tendered to the carrier.

14. Lost Packages

If a package appears to be lost in transit, the customer should contact Letty’s Unique Boutique LLC promptly.

Depending on the circumstances, we may:

• Review tracking information;
• Contact or coordinate with the carrier;
• Review shipment and label records;
• Request customer cooperation;
• Submit or assist with a carrier or shipping-protection claim when appropriate;
• Request supporting documentation; or
• Take other reasonable steps.

The appropriate resolution will depend on the circumstances, available evidence, carrier procedures, applicable shipping protection or coverage, our policies, and applicable law.

Customers may be required to cooperate reasonably with carrier investigations or claim procedures.

15. Packages Marked Delivered but Not Received

If tracking shows a package as delivered but the customer cannot locate it, the customer should promptly:

• Check the delivery location and surrounding area;
• Check with household members or other authorized recipients;
• Check with neighbors when appropriate;
• Check with apartment, community, mailroom, front-desk, or property personnel when applicable; and
• Contact the shipping carrier when appropriate.

The customer should also contact Letty’s Unique Boutique LLC promptly so the matter can be reviewed.

Delivery disputes may be evaluated using:

• Tracking records;
• Carrier information;
• Delivery scans;
• Available delivery photographs;
• Shipping-address information;
• Customer-provided information;
• Carrier investigation results; and
• Other relevant evidence.

A carrier “delivered” scan may be relevant evidence but does not automatically determine the outcome of every dispute.

Any available shipping protection or carrier coverage remains subject to applicable terms, exclusions, eligibility requirements, and claim procedures.

16. Damaged Packages & Products

Customers should inspect packages and products promptly after delivery.

Material shipping damage should be reported in accordance with our Refunds, Returns & Order Claims Policy.

We may reasonably request:

• Photographs of the outer shipping package;
• Photographs of shipping labels;
• Photographs of internal packaging;
• Photographs or video of the damaged product;
• Retention of damaged merchandise and packaging;
• Carrier documentation; or
• Other information reasonably necessary to investigate the claim.

Customers should not discard damaged products, packaging, shipping boxes, or labels until the claim has been reviewed or they are advised that retention is no longer necessary.

Minor external packaging wear, slight box dents, minor creasing, or other non-material transit effects do not automatically constitute product damage when the product itself remains materially unaffected and usable as intended.

17. Theft & Suspected Package Theft

If a package is believed to have been stolen after delivery, the customer should contact us promptly and may also be asked to:

• Contact the shipping carrier;
• Check with household members or neighbors;
• Contact property management or mailroom personnel when applicable;
• Review available security footage;
• File a carrier or shipping-protection claim when appropriate;
• File a police report when reasonably appropriate; or
• Provide other relevant documentation.

Suspected theft claims will be reviewed based on the circumstances, available evidence, carrier information, applicable coverage, claim eligibility, and applicable law.

Shipping protection or carrier-provided coverage may contain exclusions or special requirements for theft or packages marked as delivered.

18. Carrier & Shipping Protection Claims

Depending on the carrier, shipping service, coverage provider, and type of claim, a claim may need to be initiated by Letty’s Unique Boutique LLC, by the customer, or through cooperation between both parties.

Customers agree to provide reasonable cooperation and documentation necessary for legitimate carrier or shipping-protection investigations.

Requested information may include:

• Photographs;
• Packaging;
• Proof of value;
• Order information;
• Written statements;
• Carrier communications;
• Police reports when applicable and reasonably required;
• Affidavits or claim forms; or
• Other documentation required by the applicable carrier or coverage provider.

We will not require customers to file every shipping claim directly with the carrier when carrier procedures, coverage terms, applicable policies, or the circumstances place responsibility for initiating the claim elsewhere.

19. Claim Deadlines

Carrier and shipping-protection claims may be subject to strict filing deadlines.

Customers should report loss, damage, theft, or delivery concerns to Letty’s Unique Boutique LLC as soon as reasonably possible after discovering the issue.

Delayed reporting may affect the ability to investigate or submit a claim within applicable carrier or coverage-provider deadlines.

Nothing in this section eliminates any right or remedy that cannot lawfully be limited by a contractual reporting period.

20. Split Shipments

In some circumstances, an order may be shipped in more than one package.

Split shipments may occur because of:

• Package size or weight;
• Product characteristics;
• Carrier requirements;
• Fulfillment logistics;
• Add-on purchases;
• Separate transaction timing; or
• Other reasonable operational needs.

Customers may receive separate tracking numbers for separate packages.

When additional shipping charges are required because of a customer-requested add-on, separate transaction, or another disclosed circumstance, the customer will be informed as applicable before the additional charge is imposed.

21. Force Majeure & Events Outside Reasonable Control

Shipping or fulfillment may be affected by circumstances outside our reasonable control, including:

• Severe weather;
• Natural disasters;
• Wildfires;
• Floods;
• Earthquakes;
• Government actions;
• Emergencies;
• Labor disruptions;
• Carrier service interruptions;
• Transportation disruptions;
• Power or technology outages;
• Civil disturbances; or
• Other comparable events beyond our reasonable control.

To the extent permitted by applicable law, Letty’s Unique Boutique LLC is not liable for delays caused solely by such events.

However, this section does not eliminate any notice, cancellation, refund, or other obligation that may apply under applicable law.

22. Shipping Rate Changes

Shipping rates may change prospectively based on carrier pricing, service costs, surcharges, operational costs, or other relevant factors.

During peak seasons, holidays, or periods of high demand, carrier costs and surcharges may increase.

Any updated shipping rate will apply to future transactions as displayed or disclosed at the applicable time.

A shipping-rate change will not retroactively increase the shipping charge on a completed order unless an additional charge is separately authorized or otherwise permitted by applicable law.

23. Relationship to Other Policies

This Shipping & Delivery Policy should be read together with our:

• Terms of Service;
• Legal Notice;
• Refunds, Returns & Order Claims Policy;
• Rules & Policies; and
• Any specifically disclosed terms applicable to the transaction.

Where a more specific policy governs a particular issue, that policy may apply to the extent permitted by applicable law.

24. Contact Information

Letty’s Unique Boutique LLC

Support: support@lettysuniqueboutique.com

Returns & Order Claims: returns@lettysuniqueboutique.com

Website: LettysUniqueBoutique.com